Waiting on Hertz...

I am here in Lynnwood WA with my nephew waiting for Hertz to come to my rescue. We had to jump-start the rental since it is so cold here, but when I went to scrape the windows, the car locked itself when I shut the door. What kind of car does that? Hertz said it was a "Safety" feature. Okay, seems to me more like an inconvenience feature. They say they will be here in 20-30 minutes. It is 9:12 now. The clock is ticking...