Need To Re-Think My Departures IS Always Better Than Arrivals Dogma

At an airport, all other things being equal, the departures area should be less crowded than the arrivals area. At departures, you are with your drop-off, so you don't need to find them. You are also at the same place at the same time, again unlike arrivals, where one of you will appear in the area before the other one does. An additional factor is that you can time-shift: Flights tend to come into an airport at different times than ones that are leaving, so you avoid a crowd by dropping off at arrivals and picking up at departures.

The real game-changer is that you don't do a pick-up or a drop-off, you use a ride app. The pick-up area for apps at Logan is really well thought-out: You order a ride, tell them where you are and go to the app area which has about 10 parking slots. The rides come very fast and there is no more than 5 minutes of waiting.